Terms & Conditions

These General Terms & Conditions govern the sale and supply of digital products, software plugins, downloadable packs, subscriptions, licenses, account access, and related services offered by Nexus Creative Lab.

The trader operating this website is:

Mehdi Al Madani Nexus Creative Lab Adolfsallee 44 65185 Wiesbaden Germany Email: info@nexus-creative-lab.com

These terms apply to both consumers and business customers unless a section states otherwise. Mandatory consumer protection rules of the country where a consumer normally resides remain unaffected.

Nexus Creative Lab offers digital products such as plugins, downloadable file packs, creator systems, subscriptions, one-time licenses, trial access, dashboard access, updates, and related digital services.

Because the products are digital in nature, delivery usually takes place by account activation, license assignment, download access, or access to the relevant dashboard, rather than by shipping physical goods.

Some products or features require a user account. You are responsible for providing accurate account information, keeping your credentials confidential, and ensuring that your account is used only by you or by persons authorised under your license model.

You must not use the service for unlawful purposes, to bypass licensing restrictions, or to interfere with the technical operation or security of the website, dashboard, APIs, or download infrastructure.

Product pages, pricing pages, and checkout flows on this website are invitations to place an order and do not yet constitute a binding acceptance by the trader.

A contract is concluded when Nexus Creative Lab confirms the order, activates the digital access, provides the download or license, or otherwise accepts payment and provisions the purchased entitlement.

If a transaction cannot be completed or a product is not available, the customer will not be entitled to delivery merely because a product was shown on the site.

All prices shown on the website are the prices applicable at the time of ordering. Unless stated otherwise, prices relate to digital products or digital services only.

Payments are processed through external payment providers, in particular Stripe. Additional terms of the payment provider may apply to the payment transaction itself.

The customer is responsible for ensuring that the payment information used at checkout is valid and that the chosen payment method can be charged successfully.

Digital delivery is usually performed immediately or shortly after successful checkout by enabling downloads, assigning a license, activating the subscription, or attaching access to the customer dashboard.

Delivery times shown on the site, if any, are estimates unless a fixed availability date is expressly agreed.

If you are a consumer, you may have statutory withdrawal rights under applicable EU or local consumer law. However, special rules apply to digital content and digital services supplied without a physical medium.

Where the law allows the right of withdrawal to end once performance has started, this can apply after digital delivery or activation has begun and after the legally required confirmations have been given.

Nothing in these terms is intended to reduce any mandatory statutory consumer rights. If mandatory law grants broader rights, those rights prevail.

Subscription products renew according to the billing interval selected at checkout unless they are cancelled before the next renewal date or are otherwise terminated under these terms or under mandatory law.

Customers can manage payment methods and, where configured, end subscriptions through the relevant billing or customer portal linked from the dashboard.

If a subscription is cancelled, access generally remains available until the end of the already paid billing period unless the plan, a refund decision, or mandatory law requires a different result.

Unless expressly agreed otherwise, all software, templates, downloadable assets, motion files, branding elements, documentation, and related materials remain protected by copyright and other intellectual property rights.

The customer receives a limited, non-exclusive, non-transferable right to use the purchased product for the intended licensed purpose. The license does not transfer ownership of the software or assets.

Nexus Creative Lab may provide updates, fixes, compatibility improvements, content updates, or operational changes to improve the products or maintain service quality.

Unless a specific support level is expressly promised, support is provided on a reasonable-efforts basis. No guaranteed response time or permanent feature roadmap is owed unless separately agreed in writing.

We may modify the technical implementation of the service where this is reasonable for security, legal, operational, or product-quality reasons, provided the core contractual value of the purchased product is not materially removed without cause.

If a purchased digital product or digital service is defective, consumers may be entitled to statutory remedies under applicable law, including repair, replacement, price reduction, or termination, depending on the circumstances.

Customers should report reproducible problems with sufficient detail so that the issue can be assessed and, where appropriate, corrected.

Nothing in these terms limits any mandatory legal guarantee or conformity rights that apply to consumers under EU or national law.

Refund requests are handled in accordance with the refund policy published on this website and any mandatory rights that apply under consumer law.

If a refund is granted for a paid digital product or subscription, Nexus Creative Lab may revoke the related license, dashboard access, download rights, or subscription entitlement to the extent legally permitted.

Nexus Creative Lab may suspend or restrict access where this is reasonably necessary to address payment failures, fraud risks, technical abuse, serious breaches of these terms, unauthorised sharing, or security incidents.

Customers may request deletion of their account through the dashboard or by contacting support. Account deletion may be delayed where an active paid subscription still needs to be ended properly or where legal retention duties apply.

Nexus Creative Lab is liable without limitation where liability cannot be excluded under mandatory law, especially in cases of intent, gross negligence, injury to life, body or health, and where liability arises under mandatory product or consumer law.

In other cases, liability is limited to foreseeable damage typical for the contract, and only where a material contractual obligation has been breached. This does not affect any rights consumers have under mandatory law.

Because compatibility can depend on third-party software, operating systems, host applications, or future platform changes, the customer is responsible for checking the product information and technical compatibility details provided before purchase.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, to the extent this choice of law is permitted.

If you are a consumer living in another EU country, mandatory consumer protection provisions of your country of residence remain applicable where they cannot be waived by contract.

The European Commission's online dispute resolution platform has been discontinued. This website does not commit to participating in dispute resolution before a consumer arbitration board unless mandatory law requires otherwise.

If individual provisions of these terms are or become invalid, the remaining provisions remain unaffected to the extent permitted by law.

The current version of these Terms & Conditions applies as published on this website at the time of the relevant order or account flow.

Version date: 24 April 2026.